In Case of Emergency

We depend on the entire community to help keep this often changing information up to date. Email the View with corrections, updates and suggestions.

Please be aware that using our local ambulance is not free. The service is run entirely by dedicated and unpaid volunteers who are on call 24/7 all year round. Read about how to use and support our ambulance services here.

NOTE: See dialing instructions below.


Emergency Numbers

All Emergencies: 911  more info

Police Los Planes: 612-114-0462 (24/7) will radio LV/ES Police on patrol
Police El Sargento: 612-114-0433 (police station),
• On Duty Mobile (24/7): 612-228-9321 more info

Comandante Los Planes, El Sargento, La Ventana: 612-348-1203 (Benjamin Romero Gota); 612-167-3907 (Victor Orion). These 2 rotate duty.

Ambulance El Sargento (Lupita Cosio Barrera): 612-159-0468 more info
Ambulance Los Planes (Alma Torres): 612-176-9136

Medical Clinic El Sargento: 612-114-0089, Mobile 612-232-5960 (Emergencies) more info
Medical Clinic Los Planes: 612-114-4257, Mobile 612-137-7266 more info
Farmacia Del Sargento (Dr. Marta): 612-114-0498 (pharm), 612-136-7455 (doc) more info

Fidepaz Hospital (“purple hospital”, Private): 612-124-0400 more info
Medical Center La Paz (“white hospital” Private): 612-124-1165 more info
Public Hospital (Salvatierra): 612-175-0500 more info

La Paz Auto Emergencies (Transito): 682-129-4558 more info
Green Angels: 078 or 01-800-987-8224 more info

Local government – Delegacion El Sargento: 612-114-0439
Local government – Delegacion Los Planes: 612-114-4032
Tourist Protection: 01-800-903-9200

Content collated by Alison & Bruce – Updated Jan 2019. 


Dialing Instructions

Dialing from a US/Canada cell phone

To Mexican Land line: +52 & AreaCode & PhoneNumber
To Mexican Cell Phone: +52 & 1 & AreaCode & Phone Number
ex. Police: +52-612-114-0433
ex. Police Mobile: +52-1-612-228-9321

NOTE: The + sign replaces the international dialing codes of 011 in the U.S. and 00 in Mexico
which allows the programmed numbers to work seamlessly on both sides of the border.
The plus sign (+) is normally programmed by holding down the Zero key for a second.

Dialing Within Mexico

Dial a Local Landline: 7 Digit Phone Number Only
Dial a Long Distance Landline Number within Mexico: 01 & Area Code & 7 Digit Phone Number
Dial a Local Cell Phone Number: 044 & Area Code & Phone Number

To dial a United States 800 number FROM Mexico, replace the 800 prefix with the prefix shown below:
800 numbers Dial 001-880-then the number
866 numbers Dial 001-883-then the number
877 numbers Dial 001-882-then the number
888 numbers Dial 001-881-then the number

NOTE: there *may* be a charge associated with using these alternative prefixes, and in some cases we have heard that the alternative prefix does not work.


More Information

911 More Info:

  • No prefix, country code required – we just dialed 911 from a US cell phone
  • English: none or limited
  • Hours: 24/7

Police More Info:

  • Use the On Duty cell phone number for emergencies after hours.  This is a phone carried by the on duty officer in El Sargento.
  • English: none or limited
  • Hours: 24/7

Ambulance More Info:

  • If you need emergency medical help, before calling the ambulance please consider whether you can get to a hospital quickly and safely with the help of friends, especially if anyone nearby has medical training.
  • Lupita will assess and provide treatment on the spot if possible, stabilize the patient so that he/she can be safely transported to a hospital OR transport the patient to the hospital by ambulance if life-threatening
  • The ambulance volunteers’ training is a work in progress, the ambulance has very little special equipment on board and they cannot properly stabilize suspected spinal fractures. So unless you need oxygen or CPR you are probably better off to go direct to one of the La Paz hospitals
  • In life-threatening situations, the ambulance will go directly to the closest hospital which is the Salvatierra Public Hospital.
  • If you use the ambulance, you will be asked to: 1) contribute 2000 pesos, 2) reimburse the costs of items used, and 3) make a generous donation to the volunteers for their services.
  • Make sure you know your address or how they can find you, and if possible register your location in advance
  • English:  none or limited
  • Hours: 24/7
  • Read about how to use and support our ambulance services here.

Medical Clinic El Sargento More Info:

  • “Centro de Salud El Sargento” – across the street from Casa Tara
  • Hours: Nurse: 8-2:30 M-F. Doc: 8-2:30 M, T, Th, F and 8-1 Sa,Su
  • After Hours, for emergencies if the nurse is not available by phone, you can ask Elvia Geraldo (the home in front of the Pescaderia Perla), where the doctors sometimes stay
  • Diagnosis and Prescriptions require consultation with the Doctor
  • 100 Pesos for Doctor visit.
  • Nurse Elizabeth is the consistent person, doctors are newly qualified doctors doing their rural practicum and are changed every 4 months
  • English:  none or limited

Medical Clinic Los Planes More Info:

  • “Centro de Salud Los Planes” – on the left on the main street before the Delegacion office and police Comandancia
  • English:  none or limited
  • Hours 8am – 3:30pm, M-Sa. For emergencies after hours, call the Los Planes Police, who will contact a doctor, nurse or the ambulance as needed.
  • 100 pesos for consultation with the doctor, 150 pesos for after hours

Farmacia del Sargento More Info:

  • Directly across the street from Casa Tara
  • Doctor – Marta Gutierrez
  • English:  YES
  • Hours: Doc: 11-2, 5-7 M-S, 11-2 Sun. Pharm: 9-7 M-S, 9-5 Sun.  Lab Service Wed. 8am-9am

Fidepaz Hospital La Paz (“purple hospital”) More Info:

  • On Delfines street at the Walmart end of Abosolo
  • If you have medical insurance or cost is not an issue
  • Many of the staff speak a little English and they have pretty good facilities, equipment and specialists.
  • Take your credit card, insurance card and passport.
  • English:  YES
  • Hours: 24/7

Medical Center La Paz Hospital (“white hospital”) More Info:

  • Opposite the Fidepaz Hospital, at the Corner of Ave Pez Vela and Carretera Transpeninsular Al Norte.
  • Medical insurance accepted
  • www.medicalcenterlapazbcs.com
  • Take your credit card, insurance card and passport.
  • English:  YES
  • Hours: 24/7

Salvatierra Hospital La Paz More Info:

  • If you are on a tight budget, the Salvatierra public hospital is much cheaper but has fewer facilities and fewer staff with any English, longer wait times, and less personal attention.
  • Go straight at the Soriana intersection, then 1st left on Paseo de las Deportistas and keep going for several blocks until you see a huge building on the right
  • English:  none or limited
  • Hours: 24/7

La Paz Auto Emergencies (Transito) More Info:

  • For auto emergencies, this department is a combination of DMV and Police
  • English:  none or limited

Green Angels More Info:

  • For roadside assistance – 078 is posted on roadside signs in BCS
  • We were unable to make 078 work using our US cell phone
  • The 800 number is a Mexican 800 number, we also could not make this work from our US cell phone